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Technical Writing Playbook

Technical Writer playbook

Think of this as hiring Ted to handle your documentation and SOPs this week.

Turn product knowledge into clean documentation, SOPs, and onboarding resources that reduce support and implementation time.

Start here

Time to first useful output: 20 minutes

Tip: set your profile once in Business Profile and it will be injected into prompts automatically.

  1. Pick one recurring process that people keep asking about.
  2. Gather raw notes, screenshots, and tool references.
  3. Run the starter prompt to generate the first SOP draft.

First win: A structured SOP that reduces repeat questions immediately.

Starting rules

  • Write for the reader's context, not the writer's.
  • Assume no insider knowledge unless stated.
  • Use numbered steps for execution tasks.
  • Include edge cases and failure handling.
  • Every doc ends with validation checklist.

Starting prompt

Act as a technical writer. Turn my raw notes into an SOP with: prerequisites, numbered steps, expected output, common errors, and QA checklist. Keep it concise and executable.

ChatGPT and Claude setup examples

ChatGPT · GPT-4.1 / GPT-4o

Best for: Generating SOP skeletons and FAQ drafts quickly.

  1. Paste existing docs and support transcripts.
  2. Specify target reader skill level.
  3. Request markdown output with strict headings.

ChatGPT starter

Convert these notes into an SOP that a new hire can follow without supervision.

Claude · Claude Sonnet

Best for: Long-form documentation cleanup and consistency passes.

  1. Provide multiple docs for style harmonization.
  2. Ask for clarity edits and missing steps detection.
  3. Request one concise version and one detailed version.

Claude starter

Review this documentation set for ambiguity and rewrite for first-time users.

Prompt library

Copy a proven prompt, run it, then iterate with your context.

SOP draft

Document recurring workflows quickly.

Library prompt

Create an SOP from these notes with prerequisites, numbered steps, expected output, and QA checks.

Release notes + FAQ

Ship clearer updates.

Library prompt

Generate release notes plus internal support FAQ for this new feature rollout.

Troubleshooting guide

Reduce support escalations.

Library prompt

Write a troubleshooting guide for this process using symptom -> cause -> fix format.

Onboarding guide

Speed up new teammate ramp-up.

Library prompt

Create a 7-day onboarding guide for this role with daily milestones and validation tasks.

Documentation Partner

Need docs people can actually follow?

CopyJump helps you turn raw notes into clean guides, SOPs, and help docs with less back-and-forth, so your team ships clearer documentation faster.

Use CopyJump for Docs

What to hand off first

  • Faster documentation updates
  • Clear SOP creation for recurring workflows
  • Lower internal knowledge bottlenecks

Examples you can run this week

SOP generator for repetitive tasks

  1. Record the workflow in bullet notes.
  2. Turn notes into a numbered SOP with edge cases.
  3. Create role-specific versions for operations and support.

Example prompt

Turn my process notes into an SOP with prerequisites, step-by-step instructions, common mistakes, and QA checklist.

Feature release docs kit

  1. Draft user-facing changelog and implementation guide.
  2. Generate internal FAQ for support and sales teams.
  3. Create migration notes and known limitations section.

Example prompt

Create release documentation for this feature. I need: a changelog entry, setup instructions, and troubleshooting FAQ.

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